Please fill out the fields in the form below. One of our representatives will contact you within one business day to complete the process.

This form supports the maximum level of encryption technology your browser allows, up to 256-bit SSL encryption to protect your personal information while it is in transit. Please view our Privacy Policy for more information.

Your E-Sign and E-Statement Authorization allows us to provide you with electronic versions of important notices and documents associated with opening an account at Fidelity Bank. Certain laws and regulations require us to provide notices and disclosures to you in “writing” (typically a paper notice); with your consent, this authorization allows us to provide these documents to you electronically.

Please  click here to acknowledge and read our E-Sign Disclosure and retrieve your Pass Code for authorization of E-Sign and E-Statement delivery. If you need assistance, feel free to contact our Customer Service Center at 800.220.2497.

Please provide us with the following information:

  • OKName is required
  • OKAccount Number is required
  • Phone

    OKPhone is required
  • OKE-mail is required
  • OKE-Sign Pass Code is required
    OKIf you provide your contact information you authorize Fidelity Bank or its affiliates to contact you. Your authorization allows us to use text messaging and automatic telephone dialing systems in connection with calls made to any telephone number you provide, even if the telephone number is assigned to a cellular or mobile telephone service or other service for which the called party is charged. You may contact us anytime to change these preferences. is required
    OKBy selecting this box I acknowledge that I am not under the age of 13 and approve submission of this information. is required
  • *Obtain the pass code from the above disclosure for E-Statement delivery.

    By proceeding with your enrollment in E-Sign and by clicking the "Submit" button below, you represent and warrant that (i) you have read and understand the E-Sign Authorization and Disclosure; (ii) you agree to accept the documents in an electronic format, and (iii) you agree that you have the required hardware and software necessary to access the account disclosures and to retain a copy of them.

  • OK is required


Fidelity Bank is here to service your needs, please contact the appropriate department or person below:

Customer Service & Consumer Lending

  • 1-800-220-2497

24-Hour Fastline

  • 1-877-931-3278

Commercial Lending

  • General Information
    (504) 454-5750

Consumer Loan Payoff

  • Thomas Weston
    (504) 681-6753

Community Reinvestment Act - CRA

  • Charles LeFevre
    (504) 569-8384

Fair Lending

  • Deana Veal
    (985) 231-0733


  • Mona Hicks
    (504) 569-8370

Legal Services

  • Lauren Dean
    (504) 681-6751

Loan Servicing

  • AJ Breaux - VP of Operations
    (504) 569-3436
  • P.O. Box 5990 , Metairie, LA 70009

Mortgage Loan Escrow

  • Nancy Ordoyne
    (504) 569-3429

Mortgage Loan Cancellations

  • Ronald Anderson
    (504) 569-3565

Mortgage Loan Insurance

  • Amy Anderson
    (504) 569-3523
  • Amy Hamilton
    (504) 569-3430
  • Steven Theisges
    (504) 569-3438

Mortgage Loan Taxes

  • Nina Johnson
    (504) 569-3425
  • Shenell Scott
    (504) 569-3455

Mortgage Loan Payoffs

  • Customer Service
  • Thomas Weston
    (504) 681-6753

Special Assets / Collections

  • Charles Cochran
    (504) 569-8373
  • Jamie Pitts
    (504) 569-3435
  • Debbie Fontenot
    (504) 569-3454

Qualified Written Requests

  • Notice of error, complaints, requests for information or other qualified written requests: P.O. Box 5990 , Metairie, LA 70009