Personal Information

  • OKCardholder Name is required
  • OKLast 4 Digits of ATM/Debit Card is required
  • OKAccount Number is required
  • Phone

    --
    OKPhone is required
  • Secondary Phone

    --
    OptionalOKSecondary Phone is required
  • OKE-mail is required

Disputed Transaction Information

  • OKMerchant is required
  • OKTransaction Date is required
  • OKTransaction Amount is required
  • OptionalOKMerchant (2) is required
  • OptionalOKTransaction Date (2) is required
  • OptionalOKTransaction Amount (2) is required
  • OptionalOKMerchant (3) is required
  • OptionalOKTransaction Date (3) is required
  • OptionalOKTransaction Amount (3) is required
  • OptionalOKMerchant (4) is required
  • OptionalOKTransaction Date (4) is required
  • OptionalOKTransaction Amount (4) is required
  • OptionalOKMerchant (5) is required
  • OptionalOKTransaction Date (5) is required
  • OptionalOKTransaction Amount (5) is required

Reason for Dispute

  • The charges are disputed because

    OKThe charges are disputed because is required
  • OptionalOKPosting dates of duplicate transactions (if applicable) is required
  • OptionalOKAmount received from incorrect ATM transaction (if applicable) is required

General Questions

  • OKAre you curently in possession of your ATM/Debit Card? is required
  • OKWhen did you discover your card was lost or stolen? is required
  • OKIndicate whether the card has been lost, or, if stolen, if the theft has been reported and to whom is required
  • OKHave you ever authorized anyone to use your Debit/ATM Card? is required
  • OKWhom did you authorize? is required
  • OKDo you suspect someone may have used your card? is required
  • OKWhere is your secret code kept? is required
  • OKWhat date did you notify us of the fraud or error? is required

Notes

  • OptionalOKNotes is required
    OKIf you provide your contact information you authorize Fidelity Bank or its affiliates to contact you. Your authorization allows us to use text messaging and automatic telephone dialing systems in connection with calls made to any telephone number you provide, even if the telephone number is assigned to a cellular or mobile telephone service or other service for which the called party is charged. You may contact us anytime to change these preferences. is required
    OKBy selecting this box I acknowledge that I am not under the age of 13 and approve submission of this information. is required
  • OK is required

Directory

Fidelity Bank is here to service your needs, please contact the appropriate department or person below:

Customer Service & Consumer Lending

  • 1-800-220-2497

24-Hour Fastline

  • 1-877-931-3278

Commercial Lending

  • General Information
    (504) 454-5750

Consumer Loan Payoff

  • Thomas Weston
    (504) 681-6753

CRA / Fair Lending

  • Charles LeFevre
    (504) 569-8384

IRA

  • Mona Hicks
    (504) 569-8370

Legal Services

  • Lauren Dean
    (504) 681-6751

Loan Servicing

  • AJ Breaux - VP of Operations
    (504) 569-3436

Mortgage Loan Escrow

  • Nancy Ordoyne
    (504) 569-3429

Mortgage Loan Cancellations

  • Ronald Anderson
    (504) 569-3565

Mortgage Loan Insurance

Mortgage Loan Taxes

Mortgage Loan Payoffs

Special Assets / Collections

  • Charles Cochran
    (504) 569-8373
  • Jamie Pitts
    (504) 569-3435
  • Debbie Fontenot
    (504) 569-3454