Personal Information

  • OKCardholder Name is required
  • OKLast 4 Digits of ATM/Debit Card is required
  • OKAccount Number is required
  • Phone

    --
    OKPhone is required
  • Secondary Phone

    --
    OptionalOKSecondary Phone is required
  • OKE-mail is required

Disputed Transaction Information

  • OKMerchant is required
  • OKTransaction Date is required
  • OKTransaction Amount is required
  • OptionalOKMerchant (2) is required
  • OptionalOKTransaction Date (2) is required
  • OptionalOKTransaction Amount (2) is required
  • OptionalOKMerchant (3) is required
  • OptionalOKTransaction Date (3) is required
  • OptionalOKTransaction Amount (3) is required
  • OptionalOKMerchant (4) is required
  • OptionalOKTransaction Date (4) is required
  • OptionalOKTransaction Amount (4) is required
  • OptionalOKMerchant (5) is required
  • OptionalOKTransaction Date (5) is required
  • OptionalOKTransaction Amount (5) is required

Reason for Dispute

  • The charges are disputed because

    OKThe charges are disputed because is required
  • OptionalOKPosting dates of duplicate transactions (if applicable) is required
  • OptionalOKAmount received from incorrect ATM transaction (if applicable) is required

General Questions

  • OKAre you curently in possession of your ATM/Debit Card? is required
  • OKWhen did you discover your card was lost or stolen? is required
  • OKIndicate whether the card has been lost, or, if stolen, if the theft has been reported and to whom is required
  • OKHave you ever authorized anyone to use your Debit/ATM Card? is required
  • OKWhom did you authorize? is required
  • OKDo you suspect someone may have used your card? is required
  • OKWhere is your secret code kept? is required
  • OKWhat date did you notify us of the fraud or error? is required

Notes

  • OptionalOKNotes is required
  • OK is required

Directory

Fidelity Bank is here to service your needs, please contact the appropriate department or person below:

Customer Service & Consumer Lending

  • 1-800-220-2497

24-Hour Fastline

  • 1-877-931-3278

Commercial Lending

  • General Information
    (504) 454-5750

Consumer Loan Payoff

  • Thomas Weston
    (504) 681-6753

CRA / Fair Lending

  • Charles LeFevre
    (504) 569-8384

IRA

  • Mona Hicks
    (504) 569-8370

Legal Services

  • Lauren Dean
    (504) 681-6751

Loan Servicing

  • AJ Breaux - VP of Operations
    (504) 569-3436

Mortgage Loan Escrow

  • Nancy Ordoyne
    (504) 569-3429

Mortgage Loan Cancellations

  • Ronald Anderson
    (504) 569-3565

Mortgage Loan Insurance

Mortgage Loan Taxes

Mortgage Loan Payoffs

Special Assets / Collections

  • Charles Cochran
    (504) 569-8373
  • Jamie Pitts
    (504) 569-3435
  • Debbie Fontenot
    (504) 569-3454