Log in to Online Banking to place your stop payment request immediately or fill out the form below.

The fee for processing a stop payment request is $30 for each request.

  • OKName is required
  • OKAddress is required
  • OKLast 4 Digits of Primary Account is required
  • OKLast 4 Digits of Social Security Number is required
  • OKAmount of Most Recent Deposit is required
  • Phone

    OKPhone is required
  • OKE-mail is required
  • OKPreferred Contact Method is required
  • OKWhat Payment Method did You Use? is required

Check Information

  • OKBeginning Check Number is required
  • OKEnding Check Number is required
  • OKAmount of Stop Payment is required
  • OKPayee is required
    OKIf you provide your contact information you authorize Fidelity Bank or its affiliates to contact you. Your authorization allows us to use text messaging and automatic telephone dialing systems in connection with calls made to any telephone number you provide, even if the telephone number is assigned to a cellular or mobile telephone service or other service for which the called party is charged. You may contact us anytime to change these preferences. is required
    OKBy selecting this box I acknowledge that I am not under the age of 13 and approve submission of this information. is required


  • OK is required


Fidelity Bank is here to service your needs, please contact the appropriate department or person below:

Customer Service & Consumer Lending

  • 1-800-220-2497

24-Hour Fastline

  • 1-877-931-3278

Commercial Lending

  • General Information
    (504) 454-5750

Consumer Loan Payoff

  • Thomas Weston
    (504) 681-6753

CRA / Fair Lending

  • Charles LeFevre
    (504) 569-8384


  • Mona Hicks
    (504) 569-8370

Legal Services

  • Lauren Dean
    (504) 681-6751

Loan Servicing

  • AJ Breaux - VP of Operations
    (504) 569-3436
  • P.O. Box 5990 , Metairie, LA 70009

Mortgage Loan Escrow

  • Nancy Ordoyne
    (504) 569-3429

Mortgage Loan Cancellations

  • Ronald Anderson
    (504) 569-3565

Mortgage Loan Insurance

Mortgage Loan Taxes

Mortgage Loan Payoffs

Special Assets / Collections

  • Charles Cochran
    (504) 569-8373
  • Jamie Pitts
    (504) 569-3435
  • Debbie Fontenot
    (504) 569-3454

Qualified Written Requests

  • Notice of error, complaints, requests for information or other qualified written requests: P.O. Box 5990 , Metairie, LA 70009