Make Transfers using Mobile App

Did you know that you can easily transfer funds between your Fidelity Bank accounts? It's all possible with our mobile banking app1. Just download the free app to get started!1

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FastLine Access

Our FastLine automated telephone service allows you easily make transfers on your phone  — no mobile device or internet connection necessary!

To get started with this convenient service, please provide the following information, or contact our Customer Service at 1-800-220-2497

  • OKName is required
  • OKAddress is required
  • OKLast 4 Digits of Primary Account is required
  • OKAmount of Most Recent Deposit is required
  • Phone

    OKPhone is required
  • OKE-mail is required
    OKIf you provide your contact information you authorize Fidelity Bank or its affiliates to contact you. Your authorization allows us to use text messaging and automatic telephone dialing systems in connection with calls made to any telephone number you provide, even if the telephone number is assigned to a cellular or mobile telephone service or other service for which the called party is charged. You may contact us anytime to change these preferences. is required
    OKBy selecting this box I acknowledge that I am not under the age of 13 and approve submission of this information. is required
  • OK is required
  • 1Mobile banking app is available for select mobile devices. Message and data rates apply


Fidelity Bank is here to service your needs, please contact the appropriate department or person below:

Customer Service & Consumer Lending

  • 1-800-220-2497

24-Hour Fastline

  • 1-877-931-3278

Commercial Lending

  • General Information
    (504) 454-5750

Consumer Loan Payoff

  • Thomas Weston
    (504) 681-6753

CRA / Fair Lending

  • Charles LeFevre
    (504) 569-8384


  • Mona Hicks
    (504) 569-8370

Legal Services

  • Lauren Dean
    (504) 681-6751

Loan Servicing

  • AJ Breaux - VP of Operations
    (504) 569-3436
  • P.O. Box 5990 , Metairie, LA 70009

Mortgage Loan Escrow

  • Nancy Ordoyne
    (504) 569-3429

Mortgage Loan Cancellations

  • Ronald Anderson
    (504) 569-3565

Mortgage Loan Insurance

  • Amy Anderson
    (504) 569-3523
  • Amy Hamilton
    (504) 569-3430
  • Steven Theisges
    (504) 569-3438

Mortgage Loan Taxes

  • Nina Johnson
    (504) 569-3425
  • Shenell Scott
    (504) 569-3455

Mortgage Loan Payoffs

  • Customer Service
  • Thomas Weston
    (504) 681-6753

Special Assets / Collections

  • Charles Cochran
    (504) 569-8373
  • Jamie Pitts
    (504) 569-3435
  • Debbie Fontenot
    (504) 569-3454

Qualified Written Requests

  • Notice of error, complaints, requests for information or other qualified written requests: P.O. Box 5990 , Metairie, LA 70009