Avoiding Foreclosure


Homeowner's experiencing difficulty in making their mortgage payments have several options to avoid foreclosure. However, sometimes despite our best efforts to help, the outcome is not what was hoped for.

Our Special Assets Department will receive your inquiry for review of the foreclosure prevention process, the department will:

  • Review your written request within 5 business days.
  • Provide an information packet within 15 days.
  • Once the completed information packet has been returned to Special Assets, you will receive a resolution notification within 30 days.

Toll free:
1 800 220 2497

8:30am – 5pm CST Monday- Friday

By mail:
Fidelity Bank
P O Box 5990
Metairie, La 70009
Attn: Special Assets Department