We have received reports of scammers spoofing our Customer Service phone number and contacting customers directly.

These fraudsters may attempt to:

• Request one-time passcodes or login credentials
• Instruct you to approve fraud alerts
• Ask you to change debit card limits or account settings

Please remember:
Fidelity Bank will never contact you to ask for sensitive information such as:

• Online banking usernames or passwords
• One-time security codes
• Debit card PINs

What to do if you receive a suspicious call:

1. Hang up immediately
2. Do not provide any information
3. Contact us directly at 800-220-2497
4. Report the call to the FCC at reportfraud.ftc.gov

We are actively monitoring this situation. Protecting your financial security remains our top priority.