It is one of Fidelity's goals to protect your account and personal data while in compliance with all banking regulations relating to keeping your data safe, secure, and confidential. Our Privacy Policy details the collection, use, and retention of client information. 

How Fidelity Protects You

Online Banking Security

  • Encrypted online banking website
  • Multi factor authentication
  • Timeouts after a period of inactivity 

Mobile Security

  • Ability to deactivate text banking from the web.
  • Encryption for mobile apps
  • Encryption for mobile web online banking 

Web & Electronic Communication

Fidelity will not ask you to respond to an email with an account number, personal identifiable information, login password or user ID. 

How to Protect Yourself

Online Banking Security

Commercial Online Banking Customers should perform a Risk Assessment and evaluate their controls periodically to protect themselves from fraud and Corporate Account Takeovers (CATO.)

What Is Corporate Account Takeover (CATO?)

CATO is a form of corporate identity theft where cyber thieves gain control of a business bank account by stealing employee passwords and other valid credentials. Thieves can then initiate fraudulent wire and ACH transactions to accounts controlled by the thieves. Please find helpful information below to assist in preventing fraud and Corporate Account Takeovers. For additional information, visit our Guide to Preventing Corporate Account Takeover Fraud.

Computer Security

  • Keep your operating system and applications updated with the latest security patches.
  • Change password every 30-60 days; use strong passwords, and never share your password with anyone.
  • Select the option to hide account numbers where available when logged into websites.
  • Use a personal firewall
  • Only install applications from trusted sources
  • Use a pop-up blocker
  • Only use wireless networks you trust
  • Log off or sign out of accounts when done
  • Only use trusted devices or computers when accessing your bank accounts
  • Use anti-virus and anti-spyware software and install updates as they are released.
  • Only visit sites and click links from trusted websites
  • Only connect trusted hardware to your computer or access device. For example, only plug in USB devices you trust and from sources you trust.

Signs of a Compromised Computer

  • Security Programs uninstalled
  • Computer Slowing Down
  • Computer Crashes
  • Annoying Ads are displayed
  • Pop up messages displayed
  • Increased Internet Traffic
  • Unusual messages show unexpectedly
  • Your email account is sending SPAM
  • Password Changes

Lost or Stolen Card

Debit/ATM Card: to report a lost or stolen debit/ATM card during Fidelity's normal business hours, please call customer service at 1.800.220.2497. After business hours, please call 1.800.500.1044. 

Credit Card: to report a lost or stolen credit card, please call 1.800.883.0131

Suspicious or Fraudulent Activity

To report fraudulent activity on your Fidelity account contact us immediately at:

  • Customer Service at 1.800.220.2497
  • Your nearest branch location

Social Media

Limit information made to the public 

Mobile Security

  • Keep your operating system and applications updated with the latest security patches.
  • Only download applications from trusted sources
  • Change password every 30-60 days; use strong passwords, and never share your password with anyone.
  • Do not root or jailbreak your mobile device or phone
  • Lock all mobile devices with a strong password, if possible, and enforce a timeout to lock device. Strong passwords are considered to be at least eight characters consisting of a combination of upper- and lower-case characters, special symbols, and numbers. Passwords should never be predictable or easy to guess. For examples of easily guessed passwords are, your mother's maiden name, telephone number, address, child's name, pet's name, 1111, 2222, 1234, etc.

Additional Links & Resources

Protecting Children's Privacy Online

Our website is not directed to individuals under the age of thirteen (13), and we request that these individuals do not provide Personal Information through this website. We do not knowingly collect information from children under 13 without parental consent. 

Visit the Federal Trade Commission website for more information about the Children's Online Privacy Protection Act (COPPA).

This material has been provided for informational purposes only. The views and strategies described on this page may not be suitable for everyone.