Welcome to the Fidelity Bank Frequently Asked Questions page — your go-to resource for quick answers about our branches, ATMs, loan officers, and more. Whether you’re opening a new checking account, looking for a 24/7 ATM, or connecting with a mortgage lender at NOLA Lending Group, you’ll find clear information here. We’re proud to serve communities across Louisiana and make banking simple, convenient, and secure for our customers.
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General
Learn more about Fidelity Bank’s commercial lending, loan options, and banking services. From financing real estate investments to scheduling an appointment with a banker, this section answers common questions about our products, services, and how we support businesses and individuals across Louisiana.
- What is Fidelity Bank's routing number? The routing number is 265070532.
- Can Fidelity Bank assist with commercial real estate investments? Absolutely! We provide financing options for commercial real estate, including purchases, refinancing, and development projects. Our team can help structure a loan that aligns with your investment goals.
- How can I build a long-term banking relationship with Fidelity Bank? We believe in building lasting relationships with our clients. By working closely with our commercial lenders, you’ll receive ongoing support, financial advice, and access to our full suite of banking services to help your business thrive.
- How can I schedule an appointment with a banker? You can schedule an appointment by calling our branch directly.
- How do I apply for a commercial loan? You can start the application process by contacting one of our commercial lenders directly, who will guide you through the required documentation and steps.
- What are the benefits of choosing Fidelity Bank for commercial lending? At Fidelity Bank, we offer personalized service, competitive rates, and flexible loan terms. Our commercial lenders are committed to understanding your business and providing solutions that support your long-term growth.
- What are the interest rates for commercial loans? Interest rates depend on various factors, including the loan type, term, and your business’s financial profile. Our commercial lenders will provide you with a customized rate quote based on your specific situation.
- What types of loans are available at Fidelity Bank? We offer personal loans, auto loans, home equity lines of credit, and business loans. Our team can help you find the right loan product to fit your needs.
- Is this bank part of Fidelity Investments? No, we are Fidelity Bank, a community bank based in Louisiana. We are not affiliated with Fidelity Investments.
- What is the relationship between NOLA Lending Group and Fidelity Bank? NOLA Lending Group is a division of Fidelity Bank, specializing in mortgage lending. As part of Fidelity Bank, NOLA Lending Group benefits from the bank’s financial stability and community focus, while offering dedicated mortgage services to homebuyers across the region.
- How can I get involved in the Community Partner program? Our Community Partner program collaborates with local non-profits. If your organization is interested, please contact our branch manager to open a Community Partner account.
- What is the Fidelity Bank POWER program, and how can I join? The POWER program is designed to support women entrepreneurs with tailored products and financial advice. You can join by visiting our branch and opening a checking account.
Accounts
Opening and managing your Fidelity Bank checking or savings account is easy. Learn how to open an account online or in person, what documents you’ll need, and who to contact for account-specific questions.
- Can I open an account online, or do I need to visit a branch? You can open certain accounts online through our website, but for others, like specialized accounts, we recommend visiting your nearest branch for personalized assistance.
- What do I need to bring to open a new checking or savings account? You'll need a valid ID, proof of address, and your Social Security number. For business accounts, additional documentation may be required.
- Who can I contact for more information about my account? For account-specific inquiries, please contact your branch directly, and one of our representatives will assist you.
ATMs
Need cash or deposit funds? Learn more about Fidelity Bank ATMs, including which locations offer 24/7 access, what transactions you can perform, and how to resolve issues at an ATM.
- Are the Fidelity Bank ATMs located outside of branch locations accessible 24/7? Many Fidelity Bank ATMs located outside of branch locations are available 24/7. However, access hours can vary by location. Some ATMs may have restricted hours due to their placement within certain facilities. Please check the hours posted at each ATM location for the most accurate information.
- What should I do if I encounter an issue at a Fidelity Bank ATM not located at a branch? If you experience any issues, such as a failed transaction or card being retained, please contact our customer service immediately at 1-800-220-2497. We’re here to help resolve any problems you may encounter.
- What transactions can I perform at a Fidelity Bank ATM? At our ATMs, you can typically withdraw cash, check your balance, transfer funds between accounts, and more. Some locations may also offer deposit services.
Branches
Discover what each Fidelity Bank branch offers, from drive-thru banking to lobby hours. Find out how to schedule an appointment with a banker or get personalized help.
- Do all branches have a drive-thru service? Drive-thru banking services vary by branch. Some locations offer drive-thru service during regular business hours, while others do not. Please check the specific branch details for available services.
- Do all branches have an ATM? Yes, all of our branches have ATMs. Some are available 24/7, while others are accessible only during regular business hours. Please check the specific branch details for ATM availability. For 24/7 access to your accounts, you can also use our online and mobile banking options.
- What are the hours of operation? Our branches are open Monday to Thursday from 9am-4pm, and Friday from 9am-5pm. We're closed on Saturdays and Sundays. Some of our branches also close between 1:30-2pm for lunch.
NOLA Lending Group
Our loan officers and NOLA Lending Group mortgage specialists are here to guide you through home financing. Learn how to get prequalified, what documents you’ll need, and how to contact a loan officer near you.
- What is the relationship between NOLA Lending Group and Fidelity Bank? NOLA Lending Group is a division of Fidelity Bank, specializing in mortgage lending. As part of Fidelity Bank, NOLA Lending Group benefits from the bank’s financial stability and community focus, while offering dedicated mortgage services to homebuyers across the region.
- Can I get pre-qualified for a mortgage online? Yes, you can start the pre-qualification process online through our website. One of our loan officers will follow up with you to complete the process and answer any questions.
- Do you offer assistance for first-time homebuyers? Absolutely! We offer special programs and guidance for first-time homebuyers, including down payment assistance options. Our loan officers are here to help you navigate the process.
- How can I get in touch with a loan officer? You can contact us by phone, email, or through our website to schedule an appointment with one of our loan officers. We’re here to answer any questions and assist you through the mortgage process.
- What documents do I need to apply for a mortgage? Typically, you’ll need proof of income, employment history, credit information, and details about your assets and liabilities. Your loan officer will provide a detailed checklist based on your specific situation.
- What is the current interest rate for a mortgage loan? Interest rates can vary based on several factors, including loan type, credit score, and market conditions. We recommend contacting one of our loan officers for a personalized rate quote.
- What types of mortgage loans do you offer? We offer a variety of mortgage loans, including conventional, FHA, VA, USDA, and jumbo loans. Our loan officers can help you find the best option based on your unique needs.
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Still have questions?
Contact our Customer Care Center or visit your nearest Fidelity Bank branch for friendly, personalized assistance.